Vtex
Integrate all your sales channels into a single order for a more connected world.
Why Choose Our Services?
ISITATECH develops a VTEX app that enables salespeople to provide customers personalized and finish the whole sales process, from helping to choose products to payment and delivery.
It is an essential tool in your Unified Commerce strategy because it communicates with the unified database of your VTEX account and with our Order Management System. Simply put, all sales made with ISITATECH’s VTEX app provide the salespeople access to the customer’s data, even if this customer has never bought at that physical store. It also supports the creation of orders in which fulfillment is carried out from other channels and stocks.
Omnichannel Architecture
Customer data is shared between store channels. This means that when the customer who has already interacted with the store starts a new interaction through a different medium, the store is aware of who that customer is, their order history, purchase profile, etc.
Why OmniChannel Relationships?
Even though data sharing is enabled, orders that take place in eCommerce reside only in eCommerce, whereas the orders from a physical store reside only in that specific store. In omnichannel, the orders are still processed in isolation. Simply put, an order placed on one channel is completed on the same channel. This is one of the best advantages of the OmniChannel Relationship.
Multichannel Architecture
Each channel communicates independently with the store. It is common for eCommerce, physical stores, social media, etc. When a customer interacts with one of these channels, the store does not know who that customer is.
VTEX Unified Commerce Scenarios
At ISITATECH, we believe that VTEX Unified Commerce is a unique development of omnichannel. Besides data sharing, this procedure also entails uniting the order processing and management system. In conclusion, this suggests that every order placed on one store channel is visible by other channels and can be processed by them.
B2B retail has evolved in leaps and bounds in a short span, and with it comes the responsibility of improving customer experience. At the top of the list is the multichannel relationship between customer and store that transformed into an omnichannel relationship.
Endless Aisle
Order placed in a particular channel (in a physical store, for example) and received from the stock of another store.
Transaction with mixed cart
Order placed in a physical store, one is delivered in the store while the other at home from another stock.
Pickup in store
Customer buys in the eCommerce and picks up the products in a physical store.
We would love
to hear from you!
At our website, we value every connection and are excited to receive messages from our visitors. Whether you have questions, comments, or simply want to share your experiences, we are here to listen.